Refund and Returns Policy

Last updated: September 25, 2026

This policy applies to products purchased from the Marine AC of Central Florida online store. If you have any questions, please call us at 321-784-2400 or email ma************@***il.com.

Return Window

You have 14 days from the date of delivery to request a return. Return requests made after 14 days cannot be accepted.

How to Start a Return

  1. Call us at 321-784-2400 or email ma************@***il.com with your order number and the item(s) you would like to return.
  2. We will review your request and, if approved, provide return instructions and the return shipping address.
  3. Ship the item back in its original packaging. Returns sent without prior approval may be refused.

Unopened Items

  • Eligible for a refund of the item price.
  • Customer is responsible for all return shipping costs.

Opened Items (Unused & Uninstalled)

  • Returns are considered on a case-by-case basis.
  • The item must remain in the box and must not have been removed, handled, or installed.
  • Customer is responsible for return shipping costs and a 30% restocking and inspection fee.

Non-Returnable Items

  • Any item that has been installed, plumbed in, or wired.
  • Filters, cartridges, and membranes once the packaging has been opened.

Condition Inspections & Denied Refunds

  • All opened returns are subject to a strict inspection upon receipt.
  • If we determine the item was removed, used, or damaged after the package was opened—regardless of claims that it was untouched—no refund will be issued.
  • If a refund is denied based on this inspection, the customer forfeits the item refund, the return shipping costs, and the 30% restocking fee.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible after delivery and before installing the item, with your order number and photos of the damage and packaging. We will work with you and the carrier or manufacturer to arrange a repair, replacement, or refund.

Refunds

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. Your bank or card issuer may take additional time to post the credit.

Contact Us

Marine AC of Central Florida
780 Mullet Rd., Suite 128
Cape Canaveral, FL 32920
Phone: 321-784-2400
Email: ma************@***il.com